Privacy policy

(Last Updated: April 7, 2025)

Mustard.ng understands the importance of safeguarding your personal information. This Privacy Policy describes how we collect, use, store, share, and protect your data when you access or use our mobile application, website, APIs, and related services (collectively, the “Mustard App” or “Services”).

By using the Mustard.ng App, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and handling of your personal data in accordance with this Policy and any amendments hereto.

Legal Entity and Data Controller

Mustard.ng is operated by Mustard Brand Ltd. The controller of your personal data is the legal entity that determines the means and purposes of processing your data.

Information You Provide

We collect the following information that you provide directly to us: Full name, email address, password, BVN (Bank Verification Number), Bank account details, Date of birth, address, KYC verification data, Crypto wallet addresses, Payment information, Any additional data you provide via our app or support channels.

Information Collected Automatically

When you use Mustard.ng, we may automatically collect: Device identifiers, operating system, mobile network, App usage logs and activity (e.g., login, transaction history), IP address (with permission) and Referral sources.

How We Use Your Information

We may use your information to: We collect and process your information to verify your identity (KYC/AML compliance), enable the trading of cryptocurrencies (buying and selling), and facilitate both fiat and crypto deposits or withdrawals. This also allows you to manage your Naira and crypto wallets, top up airtime and data, and process utility bill payments seamlessly. Additionally, we use your information to send important updates, support messages, and security alerts, detect fraud and prevent financial crimes, comply with legal and regulatory requirements, and personalize your user experience while continuously improving our services.

Third-Party Data Collection

Identity verification services (e.g., KYC/BVN databases), Credit bureaus or financial institutions, Marketing or analytics providers, Government or regulatory agencies (as required).

Sharing of Your Information

Your data may be shared with: We may share your information with payment processors and banking partners, identity and fraud prevention service providers, law enforcement or regulatory authorities when required by law, and third-party vendors who perform services on our behalf. Additionally, we may share information with our marketing and advertising partners (only with your consent), as well as affiliates and subsidiaries of Mustard Technologies Ltd.

We will never sell or rent your data.

Cross-Border Data Transfers

Where required, we may transfer your data to third parties or servers outside your country. All transfers comply with applicable data protection laws, and we ensure appropriate safeguards are in place (e.g., standard contractual clauses).

Your Rights

As a data subject, you have the right to access your personal data, correct or update any inaccurate information, object to or restrict the processing of your data, and request deletion under the “Right to be Forgotten.” You may also withdraw your consent at any time, request data portability, and be informed about how your data is used and processed. These rights can be exercised directly through the Mustard App or by contacting our support team.

Data Retention

We retain your data for as long as your account is active or as necessary to comply with legal, regulatory, tax, accounting, or fraud prevention obligations. Account deletion requests will be honored unless we are required to retain certain data under applicable law.

Data Security

We implement appropriate technical, physical, and administrative safeguards to prevent unauthorized access, ensure secure data transmission and storage, and limit access to your information to only those employees who require it to perform their duties. We also continuously monitor our systems to detect and prevent fraud, abuse, or data breaches.

Children’s Privacy

Mustard.ng is intended for users 18 years and above. We do not knowingly collect data from children under 18. If we become aware of such data, we will delete it immediately.

Indemnity & Limitation of Liability

By using Mustard.ng, you agree to indemnify and hold harmless Mustard, its officers, employees, and agents from claims arising from: Your use or misuse of the Services, Your violation of this Policy, Sharing data with authorized third parties.
Mustard.ng shall not be liable for indirect, incidental, or consequential damages.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date. Major changes will be communicated via email or in-app notifications.

Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:
Email: hi@mustard.ng
Support: Via the live chat on the Mustard.ng App.