Got questions? We got answers
We’ve gathered the most common questions to make things simple. If you don't find your answer here, feel free to reachout
Getting started with Mustard is easy!
- Download the Mustard app from your preferred app store.
- Sign up with your details, and voilà – you're all set!
KYC, or Know Your Customer, is a crucial process designed to verify your identity when you sign up on the Mustard app. This step helps us ensure a secure and trustworthy environment for all our users.
Funding your Mustard wallet is easy! You can deposit money via:
- Bank Transfer
- Your Mustard Tag
Your Mustard Tag is a unique ID that makes receiving money from other Mustard users a snap. You'll find it at the top left corner of the mobile app's home screen.
Most transactions are completed instantly! For transactions involving external wallets, there might be a rare slight delay, but rest assured, we are always working to make your experience smooth and quick.
The Mustard app supports:
- Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), and USDT.
- Fiat Currencies: Nigerian Naira (NGN) and Chinese Renminbi (RMB).
Need help? Our support team is just a click away! You can:
- Chat with us directly in the app
- Drop us an email at hi@mustard.ng
We're here for you!
Getting your wallet funded is simple:
- Login to your Mustard account
- Click "Add Money" on the home screen
- Choose your preferred funding method
- Input amount and finish
That's it!
Your money's safety is our top priority. Mustard's robust infrastructure, along with our partners' secure systems, ensures your funds are safe. We use advanced authentication, encryption technologies, and strict regulatory compliance to protect your information and prevent unauthorized access.